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The Way of The Chief
The chief who is resolute, brave, and strong is capable of leading fire companies into battle. The chief who is intelligent and visionary is capable of developing the department. Chiefs who are strong...
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Tillered Aerials and Safety Collaboration
Hilton Head Island Truck 6 working in Palmetto Dunes.In the years before becoming a chief officer I spent the very large majority of my career as a truck company officer. The last ten years of my...
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Power of Positive
I have heard it said that the only reason a bee can fly is because it doesn’t know it shouldn’t. And I am fully aware that this notion has been debunked because those beliefs were originally based on...
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We Try Harder
SC-TF1 Demobilizing From Chalmette, LA after Hurricane Katrina, 2005.I had the opportunity to be part of a test rehearsal for a web conference going on Friday. In one of the questions, we were asked,...
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The Antidote To Road Rage
Being a reader of FHZ requires you to maintain an open mind. Even if you don't agree with both sides of the issues here, understanding the contrary view permits perspective and in some cases, deeper...
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You Can Quote Me On That (Before 2010)
I was driving down the road the other day and thinking, you know, I too could have a list of quotes, just like the real writers have. So in the interest of filling up a page of useless knowledge, I...
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The Right Stuff
I have been following with interest the discussion of a National Firefighter Code of Ethics. The other day I saw that Ken Willette, the Public Fire Protection Division Manager at NFPA, blogged about...
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Adding More Value
Customer service is the basis for our existence in the community. Our job isn’t to just respond to fires anymore and we need to consider that when we are planning for our organizational future. We...
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It’s Not My Problem – More Customer Service
When you are putting out fires, helping an elderly man back to his bed after having fallen, cleaning up after a broken water pipe, or taking a blood pressure, you are providing a service to your...
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Customer Service – The Clincher
So while I don't like finishing a series with a cynical side, it is a very important message and if you aren't already sold, this one might do the trick. A while ago, Capt. Tom from EMS12Lead.com and...
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